Privacy Policy

At Luinga Beag (operated by Luinga Ltd), we are committed to protecting and respecting your privacy. This policy explains when and why we collect personal information about our guests and website visitors, how we use it, the conditions under which we may share it with others, and how we keep it secure.

Who We Are

Luinga Beag is a self-catering holiday accommodation in the West Highlands of Scotland, operated by Luinga Ltd.

Company name: Luinga Ltd
Property address: Luinga Beag, Arisaig, West Highlands, Scotland

Contact details:
Email: stay@luinga.uk

Telephone: +447780197772

What Information We Collect

We may collect the following personal data when you make a booking, contact us, or use our website:

  • Name

  • Postal address

  • Email address

  • Telephone number

  • Payment details (processed securely via our payment provider; we do not store card details)

  • Booking details (dates of stay, number of guests)

  • Special requirements (such as accessibility needs or pet-related information)

  • Correspondence between you and Luinga Ltd

How We Use Your Information

We collect and use your personal data in order to:

  • Process and manage your booking

  • Communicate with you before, during, and after your stay

  • Provide guest support and respond to enquiries

  • Comply with legal and accounting obligations

  • Improve our services and guest experience

Lawful Basis for Processing

Under UK GDPR, we process your personal data on the following lawful bases:

  • Contract: to fulfil our contractual obligations when you book a stay

  • Legal obligation: to comply with applicable laws and regulations

  • Legitimate interests: to manage our business, provide customer service, and improve our services

Sharing Your Information

We do not sell or share your personal data with third parties for marketing purposes.

We may share your information only where necessary, including with:

  • Payment service providers

  • Cleaning, maintenance, or property management providers (where relevant to your stay)

  • Legal or regulatory authorities where required by law

All third parties are required to respect the security of your data and process it in accordance with the law.

How Long We Retain Your Data

We retain personal data only for as long as necessary to:

  • Fulfil your booking and provide services

  • Meet legal, accounting, or reporting requirements

In most cases, booking-related data is retained for up to 6 years, in line with UK legal obligations.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your data (where applicable)

  • Restrict or object to processing (where applicable)

  • Request data portability in certain circumstances

To exercise any of these rights, please contact us at stay@luinga.uk.

Security

Luinga Ltd takes appropriate technical and organisational measures to safeguard your personal data. These include secure systems, restricted access to information, and the use of trusted service providers.

Cookies and Website Usage

Our website www.luinga.uk  may collect anonymised usage data through cookies or analytics tools to help us understand how visitors use the site and to improve functionality.

You can control or disable cookies through your browser settings.

Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be available on our website or upon request.

Complaints

If you are unhappy with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

Website: www.ico.org.uk